Who this policy covers
This policy explains how this website handles personal information when you visit it. It applies to the pages published on this domain and to messages you send through any contact form or email address shown here.
We aim to handle personal information consistently with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This page is general information about our own practices. It is not legal advice.
What we collect
- Information you give us. If you send a message, we receive what you choose to include, such as your name, email address and the content of your message.
- Technical information. Like most websites, our hosting records standard server log data: IP address, browser and device type, the pages requested and the time of the request. We use this to keep the site available and secure.
- Usage information. If analytics are enabled on this site, aggregated information about pages viewed, referring links and approximate location may be collected. Analytics data is used to understand which content is useful.
- Cookies and similar storage. Cookies may be used for essential site functions, for remembering preferences and, where enabled, for analytics. You can block or delete cookies in your browser settings; some features may then behave differently.
What we do not ask for
We do not ask for and do not want your gambling account credentials, payment card details, bank details, identity documents or one-time codes. If a message claiming to come from this site asks you for any of those, treat it as suspicious and do not respond.
Why we use information
- To operate, maintain and secure the website.
- To respond to messages you send us.
- To understand which pages readers find useful so we can improve them.
- To meet legal obligations that apply to us.
Sharing
We do not sell personal information. Information may be handled by service providers that support the site, such as our web host, email provider and, where enabled, analytics provider. Those providers process information on our instructions. Information may also be disclosed where required by law or by a lawful request from a regulator or court.
Third-party links
Pages here link to other websites, including gambling and support services. Once you follow a link, the privacy policy of that website applies. We do not control what those sites collect. Review their policies before providing personal information.
Overseas storage
Our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure the information receives protection consistent with the Australian Privacy Principles.
Keeping information and access
We keep information only as long as needed for the purposes above or as required by law. You can ask to access the personal information we hold about you, ask us to correct it, or ask a question about this policy, by using the contact details published on this site. We will respond within a reasonable period.
Security
We use reasonable technical and organisational measures to protect information, including encrypted connections to this site. No website can guarantee absolute security, so please do not send sensitive information through a contact form.
Children
This site is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
Complaints
If you are concerned about how we have handled your personal information, contact us first so we can look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy as the site or the law changes. The current version is always published on this page.
Gambling support
If gambling is affecting your money, relationships or wellbeing, free and confidential help is available. Call Gambling Help Online on 1800 858 858 (24 hours, 7 days) or visit gamblinghelponline.org.au. For immediate danger call 000.